Appointments

• Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however, we request a 48-hour cancelation notice. 

 

• We confirm all appointments via, text, email, or phone call and send out appointment reminders.

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• Any appointment canceled less than 48 hours before or during the day of the appointment will be subject to a 50% cancellation fee for the scheduled service that was canceled.  

 

• Any late arrival will shorten your appointment time and will NOT be made up by running into the next client’s scheduled appointment. 

 

• Please understand that when you forget, cancel, or change your appointment without enough notice, we miss the opportunity to fill that appointment with another salon guest who may have wanted it. When you miss an appointment, your stylist is NOT paid for the duration of the appointment. 

 

• As a result, any missed appointments without notice will result in the inability to pre-book any future appointments. 

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Deposits for Extended Appointments

• A deposit of $100 is required to reserve appointments that are 2 hours or longer. (E.g.: smoothing services, corrective color, Balayage, hair extensions, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full deposit refund.

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Children

• Children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, hot curling, and flat irons. If something were to happen to your child, it would not only be devastating to you and your family; it would be equally as devastating to us as a company.

 

• We encourage parents to visit the salon without their children unless the child has an appointment. During their appointment, children need to be able to sit still so that the stylist can perform a quality service.

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